What time do you open?
During high season (April-Oct) the shop is open from 9am-6pm. From October to March, the shop will be open at weekends and weekdays from 10am-2pm. Our website ensures bookings can be made 24/7.
How long is one day?
24hours is one day. We offer a minimum of 1 day on our hire products. This does not mean the hire price is valued at 24hrs. We are offering 24hrs so you don’t need to rush back and rush your day to return equipment.
Should I book online?
Simply, yes. You can do this prior and reserve what you want for the day you want. Walk in business on the day of use will be asked to make a booking using their own device, or on the shops device. To save time we recommend booking in advance and using the shop as a pick-up location.
Will I be refunded if I don’t like the weather on the day of my rental?
No. The service to reserve is for customers who understand the UK weather is not always favourable. We will offer store credit if weather warnings are officially issued (by the Government). Please understand that we are very friendly, flexible & reasonable for our customers and have a clear cancelation policy. Bookings cancelled on the day will not be refunded.
In the event of a cancelation, we refund:
100% with over 4 weeks notice.
75% within 4 weeks notice.
50% within 2 weeks notice.
No refund within a week.
Please note: in the event of a cancellation that is requested by a customer, and not the fault of the business, refunds will be minus any transaction fees incurred.
What are the terms of, and how do I arrange delivery of my rented equipment?
For delivery you simple need to request at the time of booking. if you are hiring for less than 2 days and would like delivery, there will be a small charge. We only deliver to residential or holiday accommodation addresses on the isle of wight. We do not deliver to beach locations or start of cycle routes. Delivery requests need to be detailed on the online booking form or by email. We deliver and collect equipment between 6-9am everyday.
What happens if the equipment is damaged, lost or stolen while in my possession?
It is the customers responsibility to cover the cost of any damage in full, or in the case of lost/stolen, replace the equipment.